We are sorry if there are any delays in processing your order. Make sure that USB ports are not in hibernation mode. You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. Unfortunately, customer support has no information on future product or driver releases.

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Mouse button presses are not programmable to macros. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.

Razer DeathAdder G | Official Razer Support

For a complete list of our current spare parts and accessories please click here. How long is my warranty?

A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The language selection is based on the driver version installed on the computer.

Protect your mouse feet: Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. Let the sensor dry for 5 minutes before attempting to use it. How can I test my Razer Mouse to be sure that the buttons are assigned and deafhadder properly?


Please feel free to contact customer support at http: Unfortunately, customer support has no information on future product or driver releases. Deathadeer does make available some basic external spare parts at http: What should I do? Razer’s website uses cookies. If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue 5v specific to that application. When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active.

However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system.

How can I modify or disassemble my Razer product? User guides and product manuals are also available on the Support page. Clean the body of your mouse: They should be listed under “Human Interface Devices. To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, etc. This is a general problem with fast-user switching.

Razer products are designed to work well beyond when the warranty has expired. How do I set it? Some other surfaces can cause the mouse feet to wear excessively and rapidly.


Razer DeathAdder 3.5G Support

If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. We do not carry internal deathadxer such as mouse sensors. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.

We cannot say with certainty what deathdder of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

How can I contact Razer? One of the features of my Razer Product does not work. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration.

If the bindings are not working with a specific game, please contact the game publisher. KVM switches are known to cause interruptions in communications between devices and PCs.